CANCELLATION:

 

All bookings made with Big Bear Lodge are non refundable or transferable. However where possible and with more than 21 days notice we will endeavor to move a booking, this will be subject to a £25 administration fee. This will need to be paid at the time of the alterations to the booking.

You cannot make changes to booking 21 days or less prior to your arrival.

No refunds will be given due to weather conditions

We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.

 

  • Arrival times are: 3pm-7pm if it is outside of those hours you must inform us.
  • Departure times: 11am
  • We accept dogs and there is no charge for them on site.
  • Big Bear is in a remote rural location and therefor we would ask that customers respect the noise level.

ARRIVAL AND DEPARTURE TIMES:

 

  • The check in time for the campsite and the glamping pods is between 3pm and 7pm, if it outside of these times I would need to be informed via email to cassie@bigbearlodge.co.uk
  • I contact all guests a week before arrival with a check in email so all instructions for check in can be found there.
  • The check out time is 11am we ask you to adhere to that so the pitch or pod can be ready for the next guests to check in.

DOGS:

  • Dogs are accepted on the campsite and in the glamping pods and do not charge for them. However we expect them to be on a lead or tethered.
  • They should not be left out and alone.
  • You must clear up after your dog.
  • Dogs must be under control so please make sure there is no excessive barking. If a dog is causing problems we can kindly ask you to leave, as we cannot risk such behavior with other dogs and children on site.

CAMP FIRES/BBQS

  • We do not allow campfires unless you are using a fire pit. Fire Pits and BBQs must not be placed on the grass as it burns. There are specified places to use them outside the pods and on the camping field we provide slabs. All ash must be placed in the ash bin provided within the ercycling area NOT in the normal bins. We ask for them to be emptied before you leave.

INFOMORMATION PACK:

 

  • Every pod and the campsite are provided with an information pack not only with information on the local area but also with health and safety advice and we ask that this be read thoroughly by every guest.

LIABILITY:

 

Big Bear Lodge accepts no liability for:

Theft, loss, or damage of whatever nature, during or as a result of a stay at our venue.

If you leave your pod or pitch in an improper condition additional cleaning costs

can be charged.

           

Nothing in these terms and conditions excludes or limits our liability

(i) for the death or personal injury caused by our negligence

(ii) for any matter which it would be illegal for us to exclude/limit or attempt to exclude/limit our liability

   

YOUR RESPONSBILITIES:

 

Please note that you have a contract with us as the Owner of Big Bear Lodge. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property.

You are responsible for informing us of any losses or damage to the property as soon as possible. Please note that you will be liable to pay us for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). You must also leave the property by the checkout time specified on your booking.

If any guest behaves inappropriately or improperly (of which we will be the final judge on our Property), or illegally, we reserve the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  No refund will be given in this instance.

 

 

EXPECTATIONS FROM YOUR STAY:

 

This bit is REALLY important. We want you to have a good time however we want to ensure when you come it is with realistic expectations and you are prepared.

Please be aware that whilst “glamping” is posh camping, it is still camping, which means it is not a hotel, you do not have an ensuite you are outside, close to nature. You will hear wildlife and local farm animals during your stay. You are unlikely to see any bears!!!

 

WEATHER:

 

By it's very nature Big Bear Lodge is a campsite in a natural environment. In working to preserve and enhance the area and it’s bio diversity and create a sense of freedom which is part of the charm and why many people come, there are natural hazards, such as ponds, tree roots, and extremely limited lighting after dark and depending upon weather conditions, cold, wet and slippery surfaces.

Camping in Britain can mean dramatic variance in weather in a short period of time whilst we supply certain facilities and equipment, it is still camping and you are responsible for your own well being and comfort regarding appropriate clothing and footwear etc In extreme weather conditions at the camp, such as exceptional cold and snow.

 

BEFORE YOU LEAVE:

 

We kindly ask for you to:

*  Remove all rubbish to the appropriate bins/recycling, 


*   Ensure no litter outside or around the tents, pitch or pod.

*   Wash up any items that belong to pod that you have used.

*  Empty all fire pits and BBQs into the ash bin and leave them as you found them (CLEAN!).